Privacy Policy | Northallertonmh

Effective Date: 1st June 2025

Business Name: Northallerton Motorhome Hire

Registered Address: 43 Oaktree Drive, Northallerton, DL78FG

Phone: 07712 346414

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use our motorhome hire services, website, and contact channels. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. What Personal Data We Collect

We may collect the following personal information:
- Full name
- Date of birth
- Postal address
- Email address
- Phone number
- Driving licence details
- Payment information (processed via secure third-party provider)
- Vehicle hire history
- Communications with us (e.g. emails, calls, website enquiries)
We only collect data necessary for providing and managing your hire booking.

3. How We Collect Your Data

We collect personal data in the following ways:
- When you make a booking online, via phone or email
- When you fill in contact or enquiry forms
- When you communicate with us directly
- When you provide documentation for hire eligibility and insurance

4. Why We Use Your Data (Lawful Basis)

We use your personal data under the following lawful bases:
- Contract: to provide and manage your hire booking
- Legal obligation: to meet insurance and financial record-keeping requirements
- Legitimate interest: to respond to your enquiries and improve our services
- Consent: for optional marketing communications (only where you have opted in)

5. How We Use Your Data

Your data may be used to:
- Process bookings and payments
- Verify your identity and driving licence
- Communicate with you about your hire
- Manage insurance and damage claims

- Manage driving, parking and crossing infringements
- Meet legal and financial obligations
- Send service updates or promotions (if consent is given)

6. Who We Share Your Data With

We may share your data with:
- Insurance providers (for cover and claims processing)
- Payment processors (e.g. Stripe, PayPal)
- Vehicle recovery or breakdown services
- Law enforcement or regulatory bodies (only if legally required)

- Local authorities, parking enforcement companies and crossing companies (only if legally required)
- Professional advisers (accountants, legal counsel)
We do not sell or share your data for unrelated third-party marketing.

7. How We Store and Protect Your Data

We take appropriate security measures to protect your personal data:
- Secure digital storage with password protection
- Limited access to authorised personnel only
- Physical documents stored securely (if used)
We retain data only for as long as necessary to fulfil the purpose it was collected for, and to meet legal and tax obligations (typically 6–7 years).

8. Your Rights

Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (in some circumstances)
- Object to or restrict processing
- Withdraw consent at any time (for marketing)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at northallertonmh@gmail.com.

9. Cookies and Website Analytics

If our website uses cookies or tracking tools, a cookie notice will be shown when you visit. You can manage your cookie preferences in your browser settings.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date above.

If you have any questions or concerns about this policy or your data, please contact:

Registered Address: 43 Oaktree Drive, Northallerton, DL78FG
Email: northallertonmh@gmail.com
Phone: 07712 346414